Skip to main content
Version: 3.1

Complete an encounter

Overview​

This flow describes how to mark an encounter as complete in Care. A completed encounter is closed for all further changes.

Pre-requisites​

  • The care team recorded everything for this interaction.
  • If the facility admits the patient, discharge the patient first. See Discharge a patient.
  • You have the permissions listed below.

Permissions​

PermissionAccess
Update Encounter non clinicalLets you mark the encounter as complete. Administrator, Doctor, Nurse and Facility Administrator have this permission.

Steps​

1. Open the action​

Open the encounter. Use one of these entry points:

  • On the Overview tab side panel, select the bottom button Mark as Completed.
  • Open Encounter Actions with the shortcut Shift+E. Then select Mark as Completed. The keyboard shortcut for this action is m then c.

Note: If the encounter is Inpatient and you did not discharge the patient yet, Care does not show the confirmation dialog. Care opens the encounter form with the discharge already selected. Complete the discharge first.

2. Confirm the action​

Care shows the dialog Mark as Complete. The dialog asks "Are you sure you would like to mark this encounter as complete?".

Select Mark as Complete to confirm. Press Enter to confirm. Select Cancel or press Escape to close the dialog.

Expected Outcome​

  • Care shows "Encounter Completed".
  • Care sets the status to Completed and records the end of the encounter.
  • If the encounter came from an appointment, Care closes the appointment and its token as fulfilled. Care shows "Appointment closed successfully".
  • Care closes any open location stay and frees the bed.
  • Care releases any device linked to the encounter.

After the encounter closes, nobody can change it. Nobody can record new clinical data on it. The encounter stays available to read. To open the encounter again, see Restart an Encounter.

Note: The same lock applies to the statuses Cancelled, Discontinued and Entered in error.

Concepts:

Flows: